How do I sign up?
With an alias and a passphrase only. No email, no phone number, no real name.
Help
Help & support
Answers to common questions, and a ticket form for questions, ban appeals, security reports and business inquiries. We never ask for your email, phone number or name.
Frequently asked questions
Can I recover my account?
No. There is no password reset and no recovery, by design. If you lose your passphrase, the account cannot be recovered.
Is Post-Quantum on?
Yes, on by default for everyone (X-Wing: X25519 + ML-KEM-768). You can switch it off on your own device in Settings.
How long are messages stored?
Deleted from the server directly after delivery. Undelivered messages are removed after 7 days at most. A shorter sender timer always wins.
What do the ticks mean?
One grey tick: sent. Two grey ticks: received. Two neon green ticks: read.
How do groups and invitations work?
Members join only by accepting an invitation; nobody can be added directly. Groups can have multiple admins and an “Only admins can post” switch. Up to 20 people on Free.
How do I add a device or handle a lost one?
Approve a new device by QR code from a trusted device. If you lost it, choose “I lost my device” and confirm a 24-hour or 48-hour wait.
How do I block or unblock someone?
Use the ⋮ menu on a chat and choose “Block and remove”. To unblock: Settings → “Blocked accounts” → “Unblock”.
How do I report misuse?
Use “Report”, “Report member” or “Report group”. Reports go directly to the official help desk. Urgent reasons (child safety, terrorism, threats) are handled first, within 24 hours, normally within 2 to 3 hours.
I was banned. Can I appeal?
Yes. A banned account cannot sign in, so send a ticket below with the category “Ban appeal”. A person reviews every appeal.
How do I delete my account?
Settings → “Help & safety”, from an approved device, then type DELETE. Messages, keys, profile, contacts, devices and sign-in are removed immediately.
When do calls and native apps arrive?
Encrypted calls and native apps are built and tested and switch on at the public launch in the first week of January 2027.
What does it cost?
Free: messaging, Post-Quantum, groups up to 20 and calls. Premium €3.99 per month, Business €6.99 per month (larger groups). Payments are coming soon. No ads in any plan.
Send a ticket
Security researchers: use the category “Security or vulnerability report” for responsible disclosure.
Check a ticket →